Amazon is one of the biggest US companies with over 420 billion dollars in moving assets as concluded in 2021.
Amazon has numerous subsidiaries, including Whole Foods Market, Souq, Zappos, Audible, and more.
The company focuses on e-commerce, artificial intelligence, cloud computing, and technology, while Amazon takes pride in its e-commerce services that are used by millions every day.
You can get a great number of perks with Amazon delivery, which includes two-day delivery, Amazon Prime, all while get tracking and shipping information regarding your package.
However, even though Amazon delivery is among the most popular e-commerce choices, customers can get their orders delivered to the wrong address.
What to do when your Amazon package arrives at another address?
Why Was Amazon Package Delivered to the Wrong Address?
Amazon delivery allows you to track your order, and access shipping and delivery information at any time, making the delivery system efficient and transparent.
However, Amazon delivery is not infallible, which means that your order can be mixed up or delivered to the wrong address. T
here are more than a couple of reasons why your Amazon package is delivered to the wrong address.
Here are some of the most common reasons why your package went to another address.
You Misspelled the Address
Always check your address before ordering on Amazon.
If you don’t have your address saved from past orders on your Amazon account, make sure to properly enter your current address so that the package can be delivered to your doors.
Make sure to check your address for misspelling letters.
Another common mistake is entering the wrong house or apartment number, so double-check all your order info before finalizing your order.
You Had Moved
Perhaps you moved and forgot to update your address, so your billing and shipping address are no longer matching.
Your billing address doesn’t have to be the same as your shipping address, but your package will be delivered to the wrong address in case you moved and forgot to enter your new address.
Amazon lets users save their address for shipping based on their past deliveries and orders, so in case you moved recently, you should change the shipping address.
If you forgot to do so, it may be the reason why your Amazon package arrived at the wrong address.
Courier Misread the Package Label
The factor of human error is often the reason behind late and wrongly delivered packages.
That means that one of the possible reasons why you didn’t get your package, or why your package ended at the wrong address.
It may be the case that your package got sent to the wrong fulfillment center, or a courier might have misread the package label and left your package at someone else’s door.
Check with Amazon support about what may be the reason why you didn’t get your package and follow up with our instructions to learn what exactly to do if Amazon delivers to the wrong address.
Does Amazon Refund Packages Sent to the Wrong Address?
How Amazon handles misdelivered packages depends on the situation and customers’ requests.
In case your package is sent to the wrong address, Amazon can offer to:
- Recover your package
- Issue a refund
- Replace your package
You can get a refund on the package you didn’t receive, or you can ask Amazon to try and locate your package and resend it to your address.
Make sure to provide the correct address and double-check all the provided info.
Amazon can also offer to replace your package with the same product and send it to your address.
If Amazon delivers your package to the wrong address, here’s what you can do to get a refund, a new package, or have your package recovered.
What To Do If Amazon Delivers to the Wrong Address?
Amazon delivers millions of packages across the US and worldwide, which is why it’s normal to have some mistakes come up here and there. If you think that Amazon delivered your package to the wrong address, here’s what you can do:
Track Your Package
Perhaps your package wasn’t delivered to the wrong address and is still in transit.
If your delivery should have arrived by now, you can track your package through the official Amazon website or Amazon app, by clicking on the order in question.
You will be able to access all the information regarding your package, including the status of your delivery.
In case your package is still in transit, the status will show it and you just need to be more patient. Here is all the info on how late does Amazon deliver, so you know when to expect it.
However, if the status on your order shows that your package is delivered and you didn’t get it, it probably got delivered to the wrong address and you need to take the next steps to resolve this problem.
Contact Amazon Support
If you are certain that your package went to the wrong address, you can contact Amazon support.
You can contact support in several ways, using:
- Live chat
The fastest way to resolve this issue is by contacting support via phone or starting a live chat on the official Amazon website.
You can get Amazon support contact via the official website, which is where you can also start a live chat or send an email stating your problem with Amazon delivery.
Your problem may also be solved with the shipping service of your choice.
If your choice for shipping was USPS, which is one of the most popular choices among Amazon shipping partners, you can get in contact with this shopping company.
You can contact USPS support via phone and check if your package got delivered to the wrong address.
To contact USPS support, you can use this phone number 1-800-275-8777
UPS is another of Amazon’s shipping partners that might have been your choice for shipping.
It may be the case that UPS misdelivered your package and sent it to the wrong address.
If you think that the problem occurred due to an error made by UPS, you can contact support at 1-800-742-5877.
If you chose FedEx and think that your package went to the wrong address because this delivery service made a mistake, you can contact FedEx support.
Their support is available 24/7, any day of the week.
You can contact FedEx to learn more about your package at 1-800-463-3339.
How To Avoid This Situation in The Future?
Having your package delivered elsewhere can be a painstaking problem, but after you manage to resolve this problem, you can take some steps to ensure that this situation won’t happen again in the future.
Here’s what you can do to prevent having your Amazon package delivered to the wrong address:
- Double-check your shipping info
- Make sure to change your shipping address if you move
- Always make sure to enter the correct apartment/house number
Sometimes, even though you have all the info entered correctly, your package can get misdelivered.
When that happens, follow up with our guidelines to resolve your problem with Amazon or Amazon shipping partners.